Industry
Food & Beverage/Catering/Restaurant
Specialization
Food/Beverage/Restaurant
Position Level
Junior
Working Hours
-
Responsibilities
Maintain effective regular communications with relevant personnel at all levels.
Interacts positively and professionally with guests, colleagues and other departments as appropriate and
required
Recommends and suggests specialties to guest, up sells whenever possible
Coordinate strategic, and operational activities related to food and beverage
Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
Inspects table, glass, silver and chinaware for cleanliness and damages
Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
Presents bill upon request and processes payment
Train staff in the outlet
Ensure that service team adheres and comply to company’s policies and procedures
Submit relevant reports to manager
Assist in developing the team’s understanding of customer service and to anticipate customer needs
Ensure product knowledge is accurately delivered to staff
Handle customer complaints and feedback
Ensuring that the handover, closing and opening procedures are completed in each shift
Conduct monthly inventory checks on all operating equipment and supplies
Ensure the cleanliness of the outlet is maintained throughout
To maintain a sound knowledge of the menu and presentation standards for food and drinks
Carry out any other duties as per reporting manger and Food & Beverage Operations Manager
Managing ERP related tasks and responsibilities as required in the role
Requirements
Interest in wine & service
Prior experience in Food & Beverage is required
Proactive and enjoy interactions with customers
Time and task management skills
Leadership skills
Attention to detail and able to lead a team
Able to settle any guest transaction via Food & Beverage Operational System (POS)
Hospitality minded and guest focused
Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays
and overtime.