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Command Centre Officer (Car-Park Management) (ID: 6538)
Customer Service
Position Level
Working Hours
* Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team * Record all feedback and incidents reported to Command Centre onto the Daily Report * Check and monitor the smooth running of all automated car parks * Escalate abnormalities and system error detected to Operations/Technical Team * Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times * Check incoming email regularly and promptly process the work requests from HDB and other Authorities
* Candidate must possess at least Secondary School or NiTEC certificate * Candidates with command centre experience preferred. Candidates with no prior experience welcome * Training provided * Preferably with customer service experience and telephone skills * Able to work on 12 hours rotating shifts (8 am to 8 pm) including Weekends and Public holiday
Published on 2022-11-16
Downtown Line