Industry
Transportation/Logistic
Specialization
Customer Service
Position Level
Junior
Working Hours
-
Responsibilities
* Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team
* Record all feedback and incidents reported to Command Centre onto the Daily Report
* Check and monitor the smooth running of all automated car parks
* Escalate abnormalities and system error detected to Operations/Technical Team
* Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times
* Check incoming email regularly and promptly process the work requests from HDB and other Authorities
Requirements
* Candidate must possess at least Secondary School or NiTEC certificate
* Candidates with command centre experience preferred. Candidates with no prior experience welcome
* Training provided
* Preferably with customer service experience and telephone skills
* Able to work on 12 hours rotating shifts (8 am to 8 pm) including Weekends and Public holiday