Industry
Computer/Information Technology (Software)
Specialization
IT - Network/sys/DB admin
Position Level
Junior Executive
Working Hours
44hrs
Responsibilities
-Advising customers on appropriate procedures for directing their IT-related queries and recommendations.
-Receiving and documenting requests for support.
-Deciding on the most suitable ways of resolving issues.
-Delivering IT and related assistance upon request.
-Configuring new desktops, routers, modems, and similar devices.
-Performing routine inspections and upkeep of existing installations.
-Updating computer operating systems and other important software, as needed.
-Substantiating requests for hardware and software purchases and upgrades, if appropriate.
Requirements
-Remote applicants are welcome
-Higher NITEC/Diploma in computer science/information technology or related field of study.
-1-2 years of experience is preferred; fresh graduates are welcome.
-Passion for new technology and commitment to learning new skills.
-Good time management skills.
-Clear written and verbal communication.
-Good analytical skills.
-Certifications like ITILv4 and/or CCNA will be an advantage