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Technical Support Engineer (ID: 5132)
All engineering
Position Level
Executive/Senior Executive
Working Hours
44 hours
Work with the VSAT sales team to conduct product demonstration and technical training to customers Assist the VSAT sales team in pre-sales activities such as technical compliance, technical proposal etc Provide technical assistance to customers
Minimum Diploma in Electronics/Electrical/Telecommunication Engineering At least 3 years’ work experience in technical support or customer support role Experience in design, installation and operation of satellite communication networks and network management systems is preferred Knowledge of satellite or RF or wireless communications is preferred Experience in antenna and waveguide installation; HPA/SSPAs; up/downconverters; LNA/LNB/LNCs and baseband equipment is preferred Capable of training first-level troubleshooting and implementing RF Communications Systems and basic networks as directed. Ability to communicate highly technical information to both technical and non-technical customer audience Ability to work in close cooperation with VSAT Sales team and technical team Coordination with external Suppliers/Vendors Manage operational issues/risks in a timely manner; escalating when necessary Supports continuous improvement efforts and the change management effects associated with the implementation of improvements Self-motivated with a strong ability to resolve customer technical problems
Published on 2020-10-16
North East Line