Industry
Construction/Building/Engineering
Specialization
All engineering
Position Level
-
Working Hours
-
Responsibilities
- Customer complaint management, ensure that complaints from the customer are investigated and that corrective and preventive action is carried out.
- Responsible for managing suppliers to ensure the fulfillment of quality expectations.
- Responsible for conducting the process audit on suppliers processes as well as ensuring suppliers processes have no risk in compliance with regulations & requirement
- Monitor and Evaluate Supplier Performance
- Coordinate with internal teams on the investigation of customer complaints on product quality and internal non-conformance, including corrective actions.
- Provide timely response to customers on quality matters including product quality complaint.
- Review on non-conformances & approve disposition actions.
- Handle customer claims, RMA, and quality issues. Follow up closely with customers and the relevant department on all non-conformances & 8D reports.
- Responsible for liaising with customers and suppliers on non-conformance activities as well as performing root cause analysis and determining the effective corrective actions to reduce or eliminate the cost of poor quality.
- Able to adapt to changes in the work environment; such as work overtime and/or weekends as needed
- To carry out other duties as assigned.
Requirements
- Min 3 to 4 years in quality engineering or in manufacturing.
- Min Diploma/Degree in Engineering
- Knowledge in SPC (FMEA, Control Plans, CPK, GR&R, 8D Report)
- Experience in incoming, In Process and Outgoing QA and in doing audits.
- Excellent communication (oral and written) and interpersonal skills
- Good, systematic documentation ability
- Good team player with good initiatives and ability to work independently