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Customer Service Executive (ID: 4362)
Industry
Transportation/Logistic
Specialization
Logistics/Supply Chain
Position Level
Senior
Working Hours
Mon – Fri: 830 hrs – 1730 hrs, Sat: 0830 hrs – 1230 hrs (Alternate Sat)
Responsibilities
• Monitoring and expediting deliveries • Coordinating or resolving shipment issues • Proactively monitoring consignments and provide updates to customer • Working with internal stations and external vendor to meet Customers’ expectations and requirements on shipment execution • Submit rates quotation to customer, attend to queries or complaints and respond timely • To ensure quality processes and procedures are adhered • Continuous improvement and customer delight - to continuously identify and effectively implement improvements in current work processes • To ensure quality and effective administrative support to operations and superiors • Assisting Manager on any other duties as assigned on ad hoc basis
Requirements
• Min GCE ‘O’ level • Min 2-3 years of relevant experience • Must be PC literate, excellent in Microsoft Office Excel/Word/Powerpoint • Strong interpersonal & PR skills • Team player who is able to work independently with good planning and organization skills • Positive attitude in learning new skills and adaptable to changes • Thrive in and able to perform effectively in a challenging, fast-paced working environment
Published on 2019-06-11
East West Line
Tampines
$3000