Industry
Grooming/Beauty/Fitness
Specialization
Telesales/Telemarketing
Position Level
Junior
Working Hours
Monday to Friday (2 shifts) 9.00am to 7.00pm 10.30am to 8.30pm Sat, Sun & PH 10.00am to 7.00pm
Responsibilities
• Telemarketing focused
• Manage leads by tracking and following up on them
• Ensure KPIs, objectives and goals are met; fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Handle customers' complaints and queries from all channels and to manage both new and existing customers' appointments
• Assist with any other ad hoc duties assigned by management
Requirements
Formal Education & Certification
• At least "O" Level, Professional Certificate / NiTEC in Business Studies / Administration / Management or equivalent
Knowledge & Experience
• 1-2 years of working experience in telemarketing duties
Personal Attributes
• Easily adaptable to a fast-paced environment, meticulous and responsible team player
• Good inter-personal and communication skills
• Good command of spoken and written English
• Competent in navigate computer application
• Require MS office skill