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Customer Services Supervisor - RA (ID: 7603)
Industry
Hotel/Hospitality
Specialization
Customer Service
Position Level
Junior
Working Hours
8am-5pm Mon-Fri, 8am-12pm Sat (Alternate Sat, WFH)
Responsibilities
* Lead, supervise, and mentor a team of customer service staff across multiple outlets. * Prepare and manage work schedules and rosters to ensure adequate staffing at all times. * Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards. * Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints. * Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty. * Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes. * Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns. * Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.
Requirements
* Proven experience in a customer service management role, preferably within the retail or service industry. * Strong leadership skills with the ability to manage and motivate a diverse team. * Excellent organizational and multitasking abilities. * Proficiency in creating and managing work schedules and rosters. * Willingness to travel frequently for outlet visits and provide hands-on support. * Outstanding communication and problem-solving skills.
Published on 2024-10-21
North South Line
Toa Payoh
$3500