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Shopping Mall Concierge (ID: 6883)
Call Center/IT-Enabled Services/BPO
Customer Service
Position Level
Working Hours
44 Hours per week (Work 4 Days Off 2 Days)
As a Shopping Mall Concierge, you will play a vital role in ensuring a positive and memorable experience for visitors at the shopping mall. * Greet and welcome visitors with a friendly and professional demeanor. Provide assistance and respond to inquiries regarding store locations, operating hours, promotions, and events. * Maintain comprehensive knowledge of the mall layout, stores, services, and amenities. * Handle lost and found items, including recording and storing lost items, and assisting visitors in retrieving their lost belongings. * Collaborate with mall security personnel to ensure a safe and secure environment for shoppers. * Listen attentively to customer concerns, complaints, or feedback. Address and resolve issues promptly and effectively, ensuring customer satisfaction. * Maintain accurate records of visitor inquiries, lost and found items, and incident reports. * Maintain a professional appearance and demeanor at all times.
* Previous experience in a customer service or hospitality role is preferred. * Excellent interpersonal and communication skills. * Strong problem-solving abilities and the ability to remain calm in stressful situations. * Proficiency in using basic computer software and familiarity with office equipment. * Ability to work flexible hours, including evenings, weekends, and holidays.
Published on 2023-05-25
North South Line